NAVIREXO™ | Operator: Hangzhou Yunlian Computing & Network Technology Co., Ltd. | Legal Representative: Zhao Guozhi | Email: service@navirexo.com
Business Address: Room 405, 4th Floor, Block A, No. 3 Xiyuan 9th Road, Sandun Town, Xihu District, Hangzhou City, Zhejiang Province
How do I choose a bag?
Start with what you usually carry and how you prefer to wear it. Each product page should show the bag’s intended carrying style, available images, and current product details. If a measurement or feature is important to your decision but is not shown, email service@navirexo.com before ordering.
When should I expect delivery?
The estimated transportation window is 3–7 days after dispatch. The estimate can vary with the destination, carrier conditions, and circumstances outside our direct control. Available delivery information for your order is provided during the ordering process and in subsequent order communications.
Can I request a return?
You may contact us to request an eligible return within 30 days after delivery. The Return Policy explains the condition requirements and how to obtain instructions. Do not mail an item to the company’s business address without receiving a confirmed return destination.
When will an approved refund arrive?
After a return is received and approved, the refund is expected to appear within 7–10 business days. The time visible to you may depend on the institution handling the credit.
What if the item arrives damaged or incorrect?
Contact us with the order number and a description of the issue. Photographs of the item and packaging can help us assess it, but please tell us if photographs are unavailable. After-sales requests are reviewed within 3 business days.
Where can I ask another question?
Email service@navirexo.com. We can clarify product information, explain the status of a request, or direct you to the relevant store policy.